Posted in Car Development Process

How to Avoid Automotive Repair Fraud

How to Avoid Automotive Repair Fraud

image source

Too many automotive centers are taking advantage of the consumer’s lack of knowledge about their vehicles when it comes time for repairs. While there are many trustworthy shops that do honorable and reliable work, there are always places that are quick to take the consumer’s money while not making the necessary repairs.

The government, the press, Better Business Bureaus and other consumer rights advocates are working hard to intervene, and while some shops are getting caught and being indicted with fraud, too many are still under the radar and getting away with it.

Here are some tips on how to become better educated about your vehicle so that when repair work is needed, you will have a better understanding of what is actually being done.

Talk to Everyone

The most important thing of course is to find a reputable place that’s been in business for several years. The best way to find this kind of information is to ask your family and friends where they have their vehicles maintained. Ask your coworkers and anyone whose opinion you value. Why do they like the shop they frequent, what their fees are, and how long they have been using that particular place? This is where doing a little research will save you a ton of headaches and a lot of money.

When it’s time to take your vehicle to the shop, be very specific in what you are there for. For example, if you are replacing tires, let them know you are there just for tire work. If the service adviser tells you that you need additional work done, question why it’s needed. If you feel the mechanic is trying to up sell you unnecessary repair work, this should raise a red flag. You have every right to request a quote for their suggested repairs and get a second opinion.

Don’t be Shy

There are times when a service adviser may tell you that you need new brakes or that you have a leak, both of which can be relatively easily spotted when the vehicle is in the air and the wheels are off the vehicle. This is generally the time these types of potential problems are found. Ask the adviser for measurements of components that are worn, such as the brakes, and ask if you can take a look for yourself. If you feel they are not being forthcoming with the information you need in order to make a decision, or they will not allow you to view the problem, do not approve the repair. Most reputable shops have no problem with these kinds of requests.

If you need major repairs, such as engine replacement or transmission repairs, always get a second opinion from another reputable shop. If you have built up a good relationship with your existing shop, this may not be necessary. But if this is the first time you have brought your vehicle to a new shop it’s important to get that second opinion.

If it’s not practical to move your vehicle, take the time to get “ballpark” estimates by telephone. Reputable shops understand the need for their customers to get additional quotes. It’s in their best interest to accommodate you in any way they can in order to get and keep your business.

Be Prepared

Be a knowledgeable consumer. Read your owner’s manual and be prepared for the regular wear and replacement work that will arise every few thousand miles. Keep your vehicle on its proper maintenance schedule and when larger problems arise, you are not hit unawares with a huge expense.

It expenses revenue … Read more ...

Posted in Car Engine Manufacturing

Auto Accidents Create Need For Collision Repair

Auto Accidents Create Need For Collision Repair

image source

With a large number of bridges, tunnels and highways in Hampton Roads, Virginia it is no wonder there is a traffic accident in the region every 19 minutes. It is the most likely area in Virginia to have a vehicle wreck. As a result, many people must take their cars to a Hampton Roads body shop to be fixed. There are many parts of a vehicle that can be repaired or replaced after an accident, making it safe and looking just like new.

Windshield

Auto glass is one of the most common items that must be replaced after an auto accident. Although the windshield on modern vehicles is specially designed to spider web instead of shatter in a collision, the glass still needs to be replaced. Virginia state vehicle inspections require a windshield that is both safe and allows for full visibility without obstruction from cracks, dings and spider webs. Replacing a windshield or other windows is not a do-it-yourself project for most car owners. It is a project best left to a professional to ensure a leak-free installation. Making sure windows glide properly on automatic or manual crank tracks is also tricky for the amateur.

Quarter Panels

The front and rear quarter panels on vehicles are frequently crunched in motor vehicle accidents. They must be replaced to avoid damaging the tires. Reconnecting and replacing the taillights and turn signal panels is also a side effect of quarter panel damage. This can be done at any Hampton Roads auto body shop, such as a Chesapeake collision center, which is centrally located in the area.

Front End Damage

With head-on collisions, the front end usually sustains the most damage. This requires fixing the hood, front fender, radiator and/or headlights. This may be expensive to repair, but generally costs less than replacing the entire vehicle. Insurance claims can also reduce the cost. Driving without repairing the damage is structurally unsafe and may cause the car to overheat or the headlights and signals to not work properly. The hood can become unlatched and open while travelling or leak during the frequent rainstorms in Hampton Roads.

Paint

Replacing panels and hoods with a used panel from another vehicle is one option for accident repairs, but it is difficult to find one to match in color. A local Chesapeake auto body shop can paint the replacement parts or the entire vehicle to make it match. Driving around with mismatched auto panels is embarrassing and an advertisement that the driver has been in an accident. Once it has been fixed and painted, it looks as good as new.… Read more ...