Too many automotive centers are taking advantage of the consumer’s lack of knowledge about their vehicles when it comes time for repairs. While there are many trustworthy shops that do honorable and reliable work, there are always places that are quick to take the consumer’s money while not making the necessary repairs.
The government, the press, Better Business Bureaus and other consumer rights advocates are working hard to intervene, and while some shops are getting caught and being indicted with fraud, too many are still under the radar and getting away with it.
Here are some tips on how to become better educated about your vehicle so that when repair work is needed, you will have a better understanding of what is actually being done.
Talk to Everyone
The most important thing of course is to find a reputable place that’s been in business for several years. The best way to find this kind of information is to ask your family and friends where they have their vehicles maintained. Ask your coworkers and anyone whose opinion you value. Why do they like the shop they frequent, what their fees are, and how long they have been using that particular place? This is where doing a little research will save you a ton of headaches and a lot of money.
When it’s time to take your vehicle to the shop, be very specific in what you are there for. For example, if you are replacing tires, let them know you are there just for tire work. If the service adviser tells you that you need additional work done, question why it’s needed. If you feel the mechanic is trying to up sell you unnecessary repair work, this should raise a red flag. You have every right to request a …Read More